LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy explains exactly what we...

Data SecurityPayment PrivacyAccount ProtectionTransparent PracticesYour Rights

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Privacy Policy Overview

dewi hoki collects personal information to operate your account, process transactions through DANA, OVO, GoPay and QRIS, and improve your experience on our platform. We store this data securely and share it only with payment processors and service providers necessary to deliver our casino tables, slots and sportsbook. Your information is never sold to third parties. We comply with data protection standards

in supported regions and give you control over how your data is used. Contact our privacy team if you have questions about your personal information or wish to exercise your rights.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? Reach Out.

We're here to answer concerns about your data, account security or how we handle your information. Choose the channel that works best for you.

Team online

Email Support

Send privacy inquiries to our dedicated team. We respond within 24 hours with clear answers about your personal data and how we protect it.

Live Chat

Chat with our support agents during platform hours. They can walk you through privacy settings, data requests and account protection features.

Account Settings

Manage your privacy preferences directly in your account dashboard. Update contact details, review login history and control data sharing options.

WHY THIS PLATFORM

Why Your Privacy Matters to Us

Privacy isn't a checkbox for us—it's built into how we operate. Here's what guides our approach to protecting your information.

Encrypted Transactions

Every payment through DANA, OVO, GoPay and QRIS is encrypted end-to-end. Your financial details never travel unprotected across our systems.

No Third-Party Sales

We don't sell your personal data to advertisers, brokers or external companies. Your information stays within our platform and trusted payment partners only.

Regular Security Audits

We conduct ongoing security reviews to identify and fix vulnerabilities. Our infrastructure is tested by independent specialists to keep your account safe.

Clear Data Retention

We keep your information only as long as needed to run your account and comply with local regulations. Old data is securely deleted according to our schedule.

Transparent Policies

This policy is written in plain language, not legal jargon. We explain what we collect, why we collect it and how you can control your own data.

Your Access Rights

You can request a copy of all personal data we hold about you. We'll provide it in a readable format within the timeframe required by local law.

Consistency Across Our Platform

Privacy standards don't change depending on where you access dewi hoki. Whether you're on desktop, mobile or tablet, your data protection remains the same.

Desktop & Mobile

Same encryption, same security protocols. Your account data is protected whether you log in from your phone or computer.

Live Casino & Slots

Privacy rules apply across all game lobbies. Your session data and betting history are handled with identical safeguards in every room.

Sportsbook Markets

Betting activity is logged and protected the same way as casino play. Your wager history and account balance are always encrypted.

Payment Processing

DANA, OVO, GoPay and QRIS transactions follow the same security standards. No payment method receives weaker protection than another.

Account Settings

Privacy controls in your dashboard work consistently across all devices. Changes you make sync instantly and apply everywhere you play.

Support Channels

Whether you email, chat or visit settings, privacy inquiries are handled by the same trained team using identical protocols.

Regional Compliance

We apply the strongest applicable privacy standards for Indonesia and supported regions. Your rights are never reduced based on access method.

What Shapes Our Privacy Approach

These core elements define how we build and maintain privacy across the dewi hoki platform. Each one reflects our commitment to keeping your information secure and...

Account Verification

We verify your identity once during signup to prevent fraud and protect your account. This verification data is stored securely and never shared with external parties.

Session Management

Your login sessions are tracked and encrypted. You can see active sessions in your account settings and log out remotely if you spot unfamiliar activity.

Betting History

Your game activity and wager records are kept private and visible only to you and our compliance team when required by law. No one else accesses this data.

Payment Records

Deposits and withdrawals through DANA, OVO, GoPay and QRIS are logged securely. You control who sees your transaction history through your account privacy settings.

Cookie & Tracking

We use cookies to remember your preferences and keep you logged in. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Data Portability

You can request your personal data in a standard format and move it elsewhere if you choose. We'll provide it within 30 days of your request.

Privacy Questions Answered

We collect your name, email, phone number, date of birth and payment details during account creation. We also log your login times, game activity and transaction history to operate your account and detect fraud. We never collect more than necessary to run the platform.

All DANA, OVO, GoPay and QRIS transactions are encrypted with industry-standard protocols. We don't store full card numbers or bank details on our servers. Payment data is processed by certified payment providers and never shared with third parties.

You can request deletion of your account and associated data. We'll remove personal information within 30 days, except data we're required to keep by law for tax or fraud prevention purposes. Contact support to start a deletion request.

Only our support team, fraud prevention specialists and payment processors see your data. We never sell or share your information with advertisers, data brokers or unrelated companies. Access is logged and monitored.

We keep active account data as long as your account exists. After closure, we retain transaction records for seven years to comply with financial regulations. Personal details like your name and email are deleted after 12 months unless required by law.

We monitor our systems 24/7 for security threats. If a breach occurs, we notify affected users within 72 hours and provide guidance on protecting your account. We also report to relevant authorities as required by local law.

Yes. Every marketing email includes an unsubscribe link. You can also manage email preferences in your account settings. We'll stop sending promotional messages within 48 hours of your request.